Terms of service
OVERVIEW
Welcome to Skratch (the actual company that owns the brand)! The terms “we”, “us” and “our” refer to Skratch. Skratch operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Skratch is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
You must be at least the age of majority in your jurisdiction to use our Services. You may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all the information you provide is accurate and complete.
You are solely responsible for maintaining the security of your account credentials and all account activity. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, colors and product appearance may differ based on your device and settings.
All product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and may limit quantities on a case-by-case basis.
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase. Skratch reserves the right to accept or decline any order at its discretion. Your order is not confirmed until we process your payment and send an acceptance notice.
Orders are not eligible for cancellation once accepted. Please review your order carefully before submission.
Your purchases are subject to our Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price at checkout is the final price charged, plus any applicable taxes and shipping.
You agree to provide accurate and current payment information and authorize us to charge all amounts due to your payment method.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for carrier delays, customs processing, or events outside our control. Once items are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
All trademarks, logos, text, images, graphics, video, audio, and overall design on our Services are the property of Skratch or its licensors. You may not reproduce, distribute, or exploit any material without our written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools. These are offered “as is” and “as available” without warranties. Use them at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, policies, or actions of third parties. Please review their policies before engaging in transactions.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Skratch is powered by Shopify, but all purchases are made directly with Skratch. Shopify is not responsible for any sales, transactions, or resulting issues.
SECTION 10 - PRIVACY POLICY
Your use of our Services is subject to our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 - FEEDBACK
By submitting feedback, you grant us a perpetual, worldwide, royalty-free license to use it for any purpose. You are solely responsible for the content and legality of your submissions.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to update or cancel orders if necessary, even after submission.
SECTION 13 - PROHIBITED USES
You may only use our Services for lawful purposes. Prohibited uses include: unlawful activity, infringing on intellectual property, harassment, spamming, transmitting malware, or attempting to circumvent security features.
SECTION 14 - TERMINATION
We may terminate your access at any time, without notice, if you violate these Terms. Certain provisions will survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Skratch and its affiliates shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Skratch, Shopify, and their affiliates against any claims arising out of your use of the Services or violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions will continue in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver. These Terms and referenced policies are the entire agreement between you and Skratch.
SECTION 20 - ASSIGNMENT
You may not assign these Terms without our written consent. We may assign them without notice.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Skratch is headquartered.
SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting them on our website. Your continued use of the Services constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
dogcontact@proshop.inc